Refund policy

For any concerns with your purchase, please contact us at toysbypolina@gmail.com.

Returns or exchanges are accepted within 14 days of purchase for items with noticeable sewing issues upon initial inspection. Returns of the handmade toys based solely on customer preference are not accepted. Items must be returned in original packaging and condition using a trackable mail service. Refunds or exchanges will be processed within 5 days of receipt. Please note that shipping costs for returns or exchanges are the responsibility of the customer.

Digital patterns are non-refundable and cannot be returned or exchanged.